Customer Success Manager (AI Marketing)

Job Description

This is InSpace

At InSpace, we are building NOVA: the AI platform that turns search queries into scalable competitive advantage. With long-tail intelligence, GEO optimization, content, technical optimization and automation, NOVA helps companies become visible in traditional search engines as well as AI-driven environments.

We work with energy, ownership and a boundary-pushing mindset on solutions that matter. Tech is in our DNA: we challenge the status quo and solve complex AI, content and growth challenges together. This is how we help companies become visible faster and grow sustainably in a world where search, AI and automation converge.

Customer Success Manager

AI is fundamentally changing how companies become visible online. At InSpace, we are building the next generation of AI-driven discoverability with NOVA. Our customers are not just looking for powerful software, but above all for a strategic partner who helps them grow sustainably.

As a Customer Success Manager, you play a key role in this. You help customers achieve maximum results with NOVA and act as a strategic sparring partner for our most important accounts. You combine operational sharpness with strategic insight, build strong customer relationships and have a direct impact on customer retention, growth and product development.

Together with the Product & Development team, you continuously work on achieving the best results for our customers. You operate at the intersection of AI, strategy and customer growth, with plenty of room for ownership and direct influence on the further growth of InSpace.

What will you do?

You ensure that customers quickly realize value with NOVA and guide strategic onboarding processes from kick-off to success.
You are a strategic partner for customers and are responsible for customer growth, retention and long-term collaboration.
You identify opportunities, risks and churn signals and take proactive action.
You advise customers strategically on content, visibility and growth.
You work closely with tech and product teams to achieve customer goals.
You have a direct influence on the development of NOVA by translating customer insights into concrete product improvements together with the Product & Development team.
You build lasting relationships and ensure a strong customer experience.
You contribute to optimizing and scaling Customer Success processes.

Who you are

You have at least 3-5 years of experience in Customer Success, account management or project management, preferably within SaaS, digital marketing or SEO.
You have completed a higher professional or university degree.
You have experience with customer growth, churn prevention and stakeholder management within complex customer projects.
You communicate effectively, switch easily between different stakeholders and know how to manage expectations clearly.
You think proactively, maintain overview and feel comfortable in a dynamic scale-up environment.
You get energy from building lasting customer relationships and improving processes.
You have an affinity with AI, digital growth and technology.
Experience with international customers, SEO or coaching colleagues is a plus.
You speak and write fluent Dutch and English.

What we offer

A salary that matches your experience, complemented by a bonus structure that grows with your impact and results.
Travel allowance
23 vacation days for full-time employment.
A lot of freedom and responsibility within your customer portfolio.
Direct impact within a fast-growing AI scale-up.
Room to further develop yourself professionally.
An entrepreneurial work environment with short lines of communication and fast decision-making.
Regular team outings, events and celebrations organized by our party team.
Working from our office at the High Tech Campus in Eindhoven.