Medior/Senior Customer Success Manager (AI Marketing)

Are you a strong relationship builder with a feel for digital growth? Can you oversee complex customer journeys and create real impact? At In Space, we’re looking for a Customer Success Manager who maximises customer value and thinks strategically. Ready to make a difference? Let’s launch.

What do we offer you?

• Salary between €3,500 – €6,000 per month (based on full-time).
• Company car, because you’ll be visiting clients.
• 23 vacation days based on a 40-hour working week.
• Next-level team outings & parties — our party team makes sure you occasionally escape gravity.
• Plenty of freedom and responsibility to truly grow your client portfolio.
• Room to grow your skills, leadership and career — we believe in your next level.
• The most beautiful skyline view in the Netherlands as daily inspiration.

We are the future of online visibility

AI is changing how people search — and how companies get found. We ensure our clients remain visible worldwide, including in the world of LLMs like ChatGPT. Our smart AI software builds online authority: it creates the content strategy, writes content, optimises technically, publishes on client websites, and optimises data-driven where needed. As Customer Success Manager, you ensure clients get maximum value: faster go-live, higher adoption, better results, longer relationships.

What will you do?

As a Medior / Senior Customer Success Manager, you are the director of customer value and a strategic sparring partner for our most important clients. You combine operational sharpness with strategic insight and have direct impact on client retention, growth and product development.

You:

• Take end responsibility for a (strategic) client portfolio, including client satisfaction, retention and growth.
• Onboard new clients efficiently and scalably, and continuously optimise the onboarding process.
• Identify opportunities, risks and churn signals early and take proactive action.
• Guide and own complex client cases, effectively liaising with tech and product teams.
• Advise clients at a strategic level and substantiate the content strategy generated by the software.
• Ensure an excellent client experience and build lasting relationships with stakeholders.
• Inventory and prioritise what is needed to prepare client websites for our AI software.
• Translate client feedback into structural product and process improvements.
• Actively contribute to optimising and scaling CS processes.
• Potentially take on a role in coaching or managing (junior) team members and help elevate the team.

What do you bring?

• At least 3–5 years of experience in Customer Success, account management or project management, preferably within SaaS, digital marketing or SEO.
• Experience managing strategic accounts and complex client journeys.
• Strong communication skills: you know how to challenge, manage expectations and advise clearly at a strategic level.
• Demonstrable experience with churn prevention, client growth and stakeholder management.
• Proactive, structured and able to maintain overview in a dynamic environment.
• Experience with international clients and/or SEO is a plus.
• Experience with process improvement or scaling teams/working methods is a strong plus.
• Affinity with coaching or the ambition to grow into a team lead role.
• Fluent in Dutch and English (oral and written).
• Preferably available immediately.

Apply?

Do you feel the energy? Ready to take our clients and our team to the next level? Send your CV and motivation to gd@inspace.io and we’ll be in touch soon!