{"id":7632,"date":"2026-07-17T02:06:53","date_gmt":"2026-07-17T00:06:53","guid":{"rendered":"https:\/\/inspace.io\/blog\/position\/customer-success-manager"},"modified":"2026-07-17T02:06:53","modified_gmt":"2026-07-17T00:06:53","slug":"customer-success-manager","status":"publish","type":"personioposition","link":"https:\/\/inspace.io\/nl-be\/jobs\/customer-success-manager","title":{"rendered":"Customer Success Manager - AI Marketing","raw":"Customer Success Manager - AI Marketing"},"template":"","personioRecruitingCategory":[427],"personioOccupationCategory":[99],"personioOccupation":[204],"personioOffice":[428],"personioDepartment":[446],"personioEmploymentType":[429],"personioSeniority":[404],"personioSchedule":[407],"personioExperience":[412],"personioLanguages":[417,418,501],"personioKeywords":[464,465,462,461,467,502,469,466,468,463],"personioSubcompany":[498],"personioAdditionalOffice":[],"class_list":["post-7632","personioposition","type-personioposition","status-publish","hentry"],"meta_all":{"rank_math_internal_links_processed":"1","personioId":"2503599","personioCreatedAt":"1540215827","personio_integration_position_title_en":"Customer Success Manager - AI Marketing","personio_integration_position_content_en":{"jobDescription":[{"name":"This is InSpace","value":"\n                At InSpace, we are building NOVA: the AI platform that turns search queries into scalable competitive advantage. With long-tail intelligence, GEO optimization, content, technical optimization and automation, NOVA helps companies become visible in traditional search engines as well as AI-driven environments.<br><br>We work with energy, ownership and a boundary-pushing mindset on solutions that matter. Tech is in our DNA: we challenge the status quo and solve complex AI, content and growth challenges together. This is how we help companies become visible faster and grow sustainably in a world where search, AI and automation converge.<br><br><strong><span style=\"font-size:18px;\">Customer Success Manager<\/span><\/strong><br>AI is fundamentally changing how companies become visible online. At InSpace, we are building the next generation of AI-driven discoverability with NOVA. Our customers are not just looking for powerful software, but above all for a strategic partner who helps them grow sustainably.<br><br>As a Customer Success Manager, you play a key role in this. You help customers achieve maximum results with NOVA and act as a strategic sparring partner for our most important accounts. You combine operational sharpness with strategic insight, build strong customer relationships and have a direct impact on customer retention, growth and product development.<br><br>Together with the Product &amp; Development team, you continuously work on achieving the best results for our customers. You operate at the intersection of AI, strategy and customer growth, with plenty of room for ownership and direct influence on the further growth of InSpace.\n            "},{"name":"What You\u2019ll Do","value":"\n                <ul><li>You ensure that customers quickly realize value with NOVA and guide strategic onboarding processes from kick-off to success.<\/li><li>You are a strategic partner for customers and are responsible for customer growth, retention and long-term collaboration.<\/li><li>You identify opportunities, risks and churn signals and take proactive action.<\/li><li>You advise customers strategically on content, visibility and growth.<\/li><li>You work closely with tech and product teams to achieve customer goals.<\/li><li>You have a direct influence on the development of NOVA by translating customer insights into concrete product improvements together with the Product &amp; Development team.<\/li><li>You build lasting relationships and ensure a strong customer experience.<\/li><li>You contribute to optimizing and scaling Customer Success processes.<\/li><\/ul>\n            "},{"name":"Who You Are","value":"\n                <ul><li>You have at least 3-5 years of experience in Customer Success, account management or project management, preferably within SaaS, digital marketing or SEO.<\/li><li>You have completed a higher professional or university degree.<\/li><li>You have experience with customer growth, churn prevention and stakeholder management within complex customer projects.<\/li><li>You communicate effectively, switch easily between different stakeholders and know how to manage expectations clearly.<\/li><li>You think proactively, maintain overview and feel comfortable in a dynamic scale-up environment.<\/li><li>You get energy from building lasting customer relationships and improving processes.<\/li><li>You have an affinity with AI, digital growth and technology.<\/li><li>Experience with international customers, SEO or coaching colleagues is a plus.<\/li><li>You speak and write fluent Dutch and English.<\/li><\/ul>\n            "},{"name":"What We Offer","value":"\n                <ul><li>A salary that matches your experience, complemented by a bonus structure that grows with your impact and results.<\/li><li>Travel allowance<\/li><li>23 vacation days for full-time employment.<\/li><li>A lot of freedom and responsibility within your customer portfolio.<\/li><li>Direct impact within a fast-growing AI scale-up.<\/li><li>Room to further develop yourself professionally.<\/li><li>An entrepreneurial work environment with short lines of communication and fast decision-making.<\/li><li>Regular team outings, events and celebrations organized by our party team.<\/li><li>Working from our office at the High Tech Campus in Eindhoven.<\/li><\/ul>\n            "},{"name":"Salary range","value":"\n                \u20ac45.000\u2013 \u20ac 78.000 (annually incl. holiday allowance)\n            "},{"name":"Interested in Building With Us?","value":"\n                Do you want to help build the future of AI-driven customer success and make a real impact within a fast-growing scale-up?<br><br>We would love to get to know you and upload your CV and motivation!\n            "}]},"personio_integration_position_content_en_split":"6","personio_integration_position_title_de":"Customer Success Manager - AI Marketing","personio_integration_position_content_de":{"jobDescription":[]},"personio_integration_position_content_de_split":"0","availability":"1","salary":{"min":"45000.00","max":"78000.00","currencySymbol":"\u20ac","currencyCode":"EUR","type":"yearly"},"personio_integration_position_title_nl":"Customer Success Manager - AI Marketing","personio_integration_position_content_nl":{"jobDescription":[{"name":"Dit is InSpace","value":"\n                Bij InSpace bouwen we aan NOVA: het AI-platform dat zoekvragen omzet in schaalbaar concurrentievoordeel. Met long-tail intelligence, GEO-optimalisatie, content, technische optimalisatie en automatisering helpt NOVA bedrijven zichtbaar te worden in traditionele zoekmachines \u00e9n AI-gedreven omgevingen.<br><br>We werken met energie, ownership en grensverleggend aan oplossingen die ertoe doen. Tech zit in ons DNA: we dagen de status quo uit en lossen samen complexe AI-, content- en groei vraagstukken op. Zo helpen we bedrijven sneller zichtbaar te worden en duurzaam te groeien in een wereld waarin search, AI en automatisering samenkomen.<br><br><span style=\"font-size:18px;\"><strong>Customer Success Manager\u00a0<\/strong><\/span><br>AI verandert fundamenteel hoe bedrijven online zichtbaar worden. Bij InSpace bouwen we met NOVA aan de volgende generatie AI-gedreven vindbaarheid. Onze klanten zoeken daarbij niet alleen krachtige software, maar vooral een strategische partner die helpt om duurzaam te groeien.<br><br>Als Customer Success Manager speel jij daarin een sleutelrol. Je helpt klanten maximale resultaten te behalen met NOVA en bent strategisch sparringpartner voor onze belangrijkste accounts. Je combineert operationele scherpte met strategisch inzicht, bouwt sterke klantrelaties op en hebt directe impact op klantbehoud, groei en productontwikkeling.<br><br>Samen met het Product &amp; Development team werk je continu aan het realiseren van de beste resultaten voor onze klanten. Je opereert op het snijvlak van AI, strategie en klantgroei, met veel ruimte voor eigenaarschap en directe invloed op de verdere groei van InSpace.\n            "},{"name":"Wat Je Gaat Doen","value":"\n                <ul><li>Je zorgt ervoor dat klanten snel waarde realiseren met NOVA en begeleidt strategische onboarding trajecten van kick-off tot succes.<\/li><li>Je bent strategisch partner voor de klanten en verantwoordelijk voor klant groei, retentie en langdurige samenwerking.<\/li><li>Je signaleert kansen, risico\u2019s en churn-signals en onderneemt proactief actie.<\/li><li>Je adviseert klanten strategisch over content, zichtbaarheid en groei.<\/li><li>Je schakelt nauw met tech- en product teams om klantdoelen te realiseren.<\/li><li>Je hebt directe invloed op de ontwikkeling van NOVA door klantinzichten te vertalen naar concrete productverbeteringen samen met het Product &amp; Development team.<\/li><li>Je bouwt duurzame relaties op en zorgt voor een sterke klantbeleving.<\/li><li>Je draagt jij aan het optimaliseren en opschalen van Customer Success-processen.<\/li><\/ul>\n            "},{"name":"Wie Jij Bent","value":"\n                <ul><li>Je hebt minimaal 3\u20135 jaar ervaring in Customer Success, account management of project management, bij voorkeur binnen SaaS, digital marketing of SEO.<\/li><li>Je hebt een afgeronde hbo- of wo-opleiding.<\/li><li>Je hebt ervaring met klant groei, churn preventie en stakeholdermanagement binnen complexe klant trajecten.\u00a0<\/li><li>Je communiceert sterk, schakelt makkelijk met verschillende stakeholders en weet verwachtingen helder te managen.<\/li><li>Je denkt proactief mee, houdt overzicht en voelt je comfortabel in een dynamische scale-up omgeving.<\/li><li>Je krijgt energie van het bouwen aan duurzame klantrelaties en het verbeteren van processen.<\/li><li>Je hebt affiniteit met AI, digitale groei en technologie.<\/li><li>Ervaring met internationale klanten, SEO of coaching van collega\u2019s is een pr\u00e9.<\/li><li>Je spreekt en schrijft vloeiend Nederlands en Engels.<\/li><\/ul>\n            "},{"name":"Wat Wij Bieden","value":"\n                <ul><li>Een salaris passend bij jouw ervaring, aangevuld met een bonusstructuur die meegroeit met jouw impact en resultaten.<\/li><li>Reiskostenvergoeding<\/li><li>23 vakantiedagen bij een fulltime dienstverband.<\/li><li>Veel vrijheid en verantwoordelijkheid binnen jouw klantportfolio.<\/li><li>Directe impact binnen een snelgroeiende AI scale-up.<\/li><li>Ruimte om jezelf professioneel verder te ontwikkelen.<\/li><li>Een ondernemende werkomgeving met korte lijnen en snelle besluitvorming.<\/li><li>Regelmatige teamuitjes, events en celebrations georganiseerd door ons partyteam.<\/li><li>Werken vanuit ons kantoor op de High Tech Campus in Eindhoven.<\/li><\/ul>\n            "},{"name":"Salaris range","value":"\n                <span style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgba(250,250,250,0.8);display:inline;\">\u20ac45.000\u2013 \u20ac 78.000 (op jaarbasis incl. vakantiegeld)<\/span>\n            "},{"name":"Interesse om met ons te bouwen?","value":"\n                Wil jij bouwen aan de toekomst van AI-driven customer success en \u00e9cht impact maken binnen een snelgroeiende scale-up?<br><br>We maken graag kennis met je en stuur je CV en motivatie!\n            "}]},"personio_integration_position_content_nl_split":"6","personio_integration_position_content_en_0":{"name":"This is InSpace","value":"\n                At InSpace, we are building NOVA: the AI platform that turns search queries into scalable competitive advantage. 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Je helpt klanten maximale resultaten te behalen met NOVA en bent strategisch sparringpartner voor onze belangrijkste accounts. Je combineert operationele scherpte met strategisch inzicht, bouwt sterke klantrelaties op en hebt directe impact op klantbehoud, groei en productontwikkeling.<br><br>Samen met het Product &amp; Development team werk je continu aan het realiseren van de beste resultaten voor onze klanten. 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Met long-tail intelligence, GEO-optimalisatie, content, technische optimalisatie en automatisering helpt NOVA bedrijven zichtbaar te worden in traditionele zoekmachines \u00e9n AI-gedreven omgevingen.<br><br>We werken met energie, ownership en grensverleggend aan oplossingen die ertoe doen. Tech zit in ons DNA: we dagen de status quo uit en lossen samen complexe AI-, content- en groei vraagstukken op. Zo helpen we bedrijven sneller zichtbaar te worden en duurzaam te groeien in een wereld waarin search, AI en automatisering samenkomen.<br><br><span style=\"font-size:18px;\"><strong>Customer Success Manager\u00a0<\/strong><\/span><br>AI verandert fundamenteel hoe bedrijven online zichtbaar worden. Bij InSpace bouwen we met NOVA aan de volgende generatie AI-gedreven vindbaarheid. Onze klanten zoeken daarbij niet alleen krachtige software, maar vooral een strategische partner die helpt om duurzaam te groeien.<br><br>Als Customer Success Manager speel jij daarin een sleutelrol. Je helpt klanten maximale resultaten te behalen met NOVA en bent strategisch sparringpartner voor onze belangrijkste accounts. Je combineert operationele scherpte met strategisch inzicht, bouwt sterke klantrelaties op en hebt directe impact op klantbehoud, groei en productontwikkeling.<br><br>Samen met het Product &amp; Development team werk je continu aan het realiseren van de beste resultaten voor onze klanten. Je opereert op het snijvlak van AI, strategie en klantgroei, met veel ruimte voor eigenaarschap en directe invloed op de verdere groei van InSpace.\n            ","personio_integration_position_content_nl.jobDescription.1.name":"Wat Je Gaat Doen","personio_integration_position_content_nl.jobDescription.1.value":"\n                <ul><li>Je zorgt ervoor dat klanten snel waarde realiseren met NOVA en begeleidt strategische onboarding trajecten van kick-off tot succes.<\/li><li>Je bent strategisch partner voor de klanten en verantwoordelijk voor klant groei, retentie en langdurige samenwerking.<\/li><li>Je signaleert kansen, risico\u2019s en churn-signals en onderneemt proactief actie.<\/li><li>Je adviseert klanten strategisch over content, zichtbaarheid en groei.<\/li><li>Je schakelt nauw met tech- en product teams om klantdoelen te realiseren.<\/li><li>Je hebt directe invloed op de ontwikkeling van NOVA door klantinzichten te vertalen naar concrete productverbeteringen samen met het Product &amp; Development team.<\/li><li>Je bouwt duurzame relaties op en zorgt voor een sterke klantbeleving.<\/li><li>Je draagt jij aan het optimaliseren en opschalen van Customer Success-processen.<\/li><\/ul>\n            ","personio_integration_position_content_nl.jobDescription.2.name":"Wie Jij Bent","personio_integration_position_content_nl.jobDescription.2.value":"\n                <ul><li>Je hebt minimaal 3\u20135 jaar ervaring in Customer Success, account management of project management, bij voorkeur binnen SaaS, digital marketing of SEO.<\/li><li>Je hebt een afgeronde hbo- of wo-opleiding.<\/li><li>Je hebt ervaring met klant groei, churn preventie en stakeholdermanagement binnen complexe klant trajecten.\u00a0<\/li><li>Je communiceert sterk, schakelt makkelijk met verschillende stakeholders en weet verwachtingen helder te managen.<\/li><li>Je denkt proactief mee, houdt overzicht en voelt je comfortabel in een dynamische scale-up omgeving.<\/li><li>Je krijgt energie van het bouwen aan duurzame klantrelaties en het verbeteren van processen.<\/li><li>Je hebt affiniteit met AI, digitale groei en technologie.<\/li><li>Ervaring met internationale klanten, SEO of coaching van collega\u2019s is een pr\u00e9.<\/li><li>Je spreekt en schrijft vloeiend Nederlands en Engels.<\/li><\/ul>\n            ","personio_integration_position_content_nl.jobDescription.3.name":"Wat Wij Bieden","personio_integration_position_content_nl.jobDescription.3.value":"\n                <ul><li>Een salaris passend bij jouw ervaring, aangevuld met een bonusstructuur die meegroeit met jouw impact en resultaten.<\/li><li>Reiskostenvergoeding<\/li><li>23 vakantiedagen bij een fulltime dienstverband.<\/li><li>Veel vrijheid en verantwoordelijkheid binnen jouw klantportfolio.<\/li><li>Directe impact binnen een snelgroeiende AI scale-up.<\/li><li>Ruimte om jezelf professioneel verder te ontwikkelen.<\/li><li>Een ondernemende werkomgeving met korte lijnen en snelle besluitvorming.<\/li><li>Regelmatige teamuitjes, events en celebrations georganiseerd door ons partyteam.<\/li><li>Werken vanuit ons kantoor op de High Tech Campus in Eindhoven.<\/li><\/ul>\n            ","personio_integration_position_content_nl.jobDescription.4.name":"Salaris range","personio_integration_position_content_nl.jobDescription.4.value":"\n                <span style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgba(250,250,250,0.8);display:inline;\">\u20ac45.000\u2013 \u20ac 78.000 (op jaarbasis incl. vakantiegeld)<\/span>\n            ","personio_integration_position_content_nl.jobDescription.5.name":"Interesse om met ons te bouwen?","personio_integration_position_content_nl.jobDescription.5.value":"\n                Wil jij bouwen aan de toekomst van AI-driven customer success en \u00e9cht impact maken binnen een snelgroeiende scale-up?<br><br>We maken graag kennis met je en stuur je CV en motivatie!\n            ","personio_integration_position_content_nl_split":"6","personio_integration_position_content_en_0.name":"This is InSpace","personio_integration_position_content_en_0.value":"\n                At InSpace, we are building NOVA: the AI platform that turns search queries into scalable competitive advantage. With long-tail intelligence, GEO optimization, content, technical optimization and automation, NOVA helps companies become visible in traditional search engines as well as AI-driven environments.<br><br>We work with energy, ownership and a boundary-pushing mindset on solutions that matter. Tech is in our DNA: we challenge the status quo and solve complex AI, content and growth challenges together. This is how we help companies become visible faster and grow sustainably in a world where search, AI and automation converge.<br><br><strong><span style=\"font-size:18px;\">Customer Success Manager<\/span><\/strong><br>AI is fundamentally changing how companies become visible online. At InSpace, we are building the next generation of AI-driven discoverability with NOVA. Our customers are not just looking for powerful software, but above all for a strategic partner who helps them grow sustainably.<br><br>As a Customer Success Manager, you play a key role in this. You help customers achieve maximum results with NOVA and act as a strategic sparring partner for our most important accounts. You combine operational sharpness with strategic insight, build strong customer relationships and have a direct impact on customer retention, growth and product development.<br><br>Together with the Product &amp; Development team, you continuously work on achieving the best results for our customers. You operate at the intersection of AI, strategy and customer growth, with plenty of room for ownership and direct influence on the further growth of InSpace.\n            ","personio_integration_position_content_en_1.name":"What You\u2019ll Do","personio_integration_position_content_en_1.value":"\n                <ul><li>You ensure that customers quickly realize value with NOVA and guide strategic onboarding processes from kick-off to success.<\/li><li>You are a strategic partner for customers and are responsible for customer growth, retention and long-term collaboration.<\/li><li>You identify opportunities, risks and churn signals and take proactive action.<\/li><li>You advise customers strategically on content, visibility and growth.<\/li><li>You work closely with tech and product teams to achieve customer goals.<\/li><li>You have a direct influence on the development of NOVA by translating customer insights into concrete product improvements together with the Product &amp; Development team.<\/li><li>You build lasting relationships and ensure a strong customer experience.<\/li><li>You contribute to optimizing and scaling Customer Success processes.<\/li><\/ul>\n            ","personio_integration_position_content_en_2.name":"Who You Are","personio_integration_position_content_en_2.value":"\n                <ul><li>You have at least 3-5 years of experience in Customer Success, account management or project management, preferably within SaaS, digital marketing or SEO.<\/li><li>You have completed a higher professional or university degree.<\/li><li>You have experience with customer growth, churn prevention and stakeholder management within complex customer projects.<\/li><li>You communicate effectively, switch easily between different stakeholders and know how to manage expectations clearly.<\/li><li>You think proactively, maintain overview and feel comfortable in a dynamic scale-up environment.<\/li><li>You get energy from building lasting customer relationships and improving processes.<\/li><li>You have an affinity with AI, digital growth and technology.<\/li><li>Experience with international customers, SEO or coaching colleagues is a plus.<\/li><li>You speak and write fluent Dutch and English.<\/li><\/ul>\n            ","personio_integration_position_content_en_3.name":"What We Offer","personio_integration_position_content_en_3.value":"\n                <ul><li>A salary that matches your experience, complemented by a bonus structure that grows with your impact and results.<\/li><li>Travel allowance<\/li><li>23 vacation days for full-time employment.<\/li><li>A lot of freedom and responsibility within your customer portfolio.<\/li><li>Direct impact within a fast-growing AI scale-up.<\/li><li>Room to further develop yourself professionally.<\/li><li>An entrepreneurial work environment with short lines of communication and fast decision-making.<\/li><li>Regular team outings, events and celebrations organized by our party team.<\/li><li>Working from our office at the High Tech Campus in Eindhoven.<\/li><\/ul>\n            ","personio_integration_position_content_en_4.name":"Salary range","personio_integration_position_content_en_4.value":"\n                \u20ac45.000\u2013 \u20ac 78.000 (annually incl. holiday allowance)\n            ","personio_integration_position_content_en_5.name":"Interested in Building With Us?","personio_integration_position_content_en_5.value":"\n                Do you want to help build the future of AI-driven customer success and make a real impact within a fast-growing scale-up?<br><br>We would love to get to know you and upload your CV and motivation!\n            ","personio_integration_position_content_nl_0.name":"Dit is InSpace","personio_integration_position_content_nl_0.value":"\n                Bij InSpace bouwen we aan NOVA: het AI-platform dat zoekvragen omzet in schaalbaar concurrentievoordeel. Met long-tail intelligence, GEO-optimalisatie, content, technische optimalisatie en automatisering helpt NOVA bedrijven zichtbaar te worden in traditionele zoekmachines \u00e9n AI-gedreven omgevingen.<br><br>We werken met energie, ownership en grensverleggend aan oplossingen die ertoe doen. Tech zit in ons DNA: we dagen de status quo uit en lossen samen complexe AI-, content- en groei vraagstukken op. Zo helpen we bedrijven sneller zichtbaar te worden en duurzaam te groeien in een wereld waarin search, AI en automatisering samenkomen.<br><br><span style=\"font-size:18px;\"><strong>Customer Success Manager\u00a0<\/strong><\/span><br>AI verandert fundamenteel hoe bedrijven online zichtbaar worden. Bij InSpace bouwen we met NOVA aan de volgende generatie AI-gedreven vindbaarheid. Onze klanten zoeken daarbij niet alleen krachtige software, maar vooral een strategische partner die helpt om duurzaam te groeien.<br><br>Als Customer Success Manager speel jij daarin een sleutelrol. Je helpt klanten maximale resultaten te behalen met NOVA en bent strategisch sparringpartner voor onze belangrijkste accounts. Je combineert operationele scherpte met strategisch inzicht, bouwt sterke klantrelaties op en hebt directe impact op klantbehoud, groei en productontwikkeling.<br><br>Samen met het Product &amp; Development team werk je continu aan het realiseren van de beste resultaten voor onze klanten. Je opereert op het snijvlak van AI, strategie en klantgroei, met veel ruimte voor eigenaarschap en directe invloed op de verdere groei van InSpace.\n            ","personio_integration_position_content_nl_1.name":"Wat Je Gaat Doen","personio_integration_position_content_nl_1.value":"\n                <ul><li>Je zorgt ervoor dat klanten snel waarde realiseren met NOVA en begeleidt strategische onboarding trajecten van kick-off tot succes.<\/li><li>Je bent strategisch partner voor de klanten en verantwoordelijk voor klant groei, retentie en langdurige samenwerking.<\/li><li>Je signaleert kansen, risico\u2019s en churn-signals en onderneemt proactief actie.<\/li><li>Je adviseert klanten strategisch over content, zichtbaarheid en groei.<\/li><li>Je schakelt nauw met tech- en product teams om klantdoelen te realiseren.<\/li><li>Je hebt directe invloed op de ontwikkeling van NOVA door klantinzichten te vertalen naar concrete productverbeteringen samen met het Product &amp; Development team.<\/li><li>Je bouwt duurzame relaties op en zorgt voor een sterke klantbeleving.<\/li><li>Je draagt jij aan het optimaliseren en opschalen van Customer Success-processen.<\/li><\/ul>\n            ","personio_integration_position_content_nl_2.name":"Wie Jij Bent","personio_integration_position_content_nl_2.value":"\n                <ul><li>Je hebt minimaal 3\u20135 jaar ervaring in Customer Success, account management of project management, bij voorkeur binnen SaaS, digital marketing of SEO.<\/li><li>Je hebt een afgeronde hbo- of wo-opleiding.<\/li><li>Je hebt ervaring met klant groei, churn preventie en stakeholdermanagement binnen complexe klant trajecten.\u00a0<\/li><li>Je communiceert sterk, schakelt makkelijk met verschillende stakeholders en weet verwachtingen helder te managen.<\/li><li>Je denkt proactief mee, houdt overzicht en voelt je comfortabel in een dynamische scale-up omgeving.<\/li><li>Je krijgt energie van het bouwen aan duurzame klantrelaties en het verbeteren van processen.<\/li><li>Je hebt affiniteit met AI, digitale groei en technologie.<\/li><li>Ervaring met internationale klanten, SEO of coaching van collega\u2019s is een pr\u00e9.<\/li><li>Je spreekt en schrijft vloeiend Nederlands en Engels.<\/li><\/ul>\n            ","personio_integration_position_content_nl_3.name":"Wat Wij Bieden","personio_integration_position_content_nl_3.value":"\n                <ul><li>Een salaris passend bij jouw ervaring, aangevuld met een bonusstructuur die meegroeit met jouw impact en resultaten.<\/li><li>Reiskostenvergoeding<\/li><li>23 vakantiedagen bij een fulltime dienstverband.<\/li><li>Veel vrijheid en verantwoordelijkheid binnen jouw klantportfolio.<\/li><li>Directe impact binnen een snelgroeiende AI scale-up.<\/li><li>Ruimte om jezelf professioneel verder te ontwikkelen.<\/li><li>Een ondernemende werkomgeving met korte lijnen en snelle besluitvorming.<\/li><li>Regelmatige teamuitjes, events en celebrations georganiseerd door ons partyteam.<\/li><li>Werken vanuit ons kantoor op de High Tech Campus in Eindhoven.<\/li><\/ul>\n            ","personio_integration_position_content_nl_4.name":"Salaris range","personio_integration_position_content_nl_4.value":"\n                <span style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgba(250,250,250,0.8);display:inline;\">\u20ac45.000\u2013 \u20ac 78.000 (op jaarbasis incl. vakantiegeld)<\/span>\n            ","personio_integration_position_content_nl_5.name":"Interesse om met ons te bouwen?","personio_integration_position_content_nl_5.value":"\n                Wil jij bouwen aan de toekomst van AI-driven customer success en \u00e9cht impact maken binnen een snelgroeiende scale-up?<br><br>We maken graag kennis met je en stuur je CV en motivatie!\n            "},"acf":[],"excerpt":{"rendered":"<div class=\"entry-content \">\n\t<p>Hiring Netherlands, full-time, Eindhoven (HQ)<\/p>\n<\/div>\n","raw":"","protected":false},"content":{"rendered":"<div class=\"entry-content \">\n\t\t\t<h3>This is InSpace<\/h3><p>At InSpace, we are building NOVA: the AI platform that turns search queries into scalable competitive advantage. With long-tail intelligence, GEO optimization, content, technical optimization and automation, NOVA helps companies become visible in traditional search engines as well as AI-driven environments.<br><br>We work with energy, ownership and a boundary-pushing mindset on solutions that matter. Tech is in our DNA: we challenge the status quo and solve complex AI, content and growth challenges together. This is how we help companies become visible faster and grow sustainably in a world where search, AI and automation converge.<br><br><strong><span style=\"font-size:18px\">Customer Success Manager<\/span><\/strong><br>AI is fundamentally changing how companies become visible online. At InSpace, we are building the next generation of AI-driven discoverability with NOVA. Our customers are not just looking for powerful software, but above all for a strategic partner who helps them grow sustainably.<br><br>As a Customer Success Manager, you play a key role in this. You help customers achieve maximum results with NOVA and act as a strategic sparring partner for our most important accounts. You combine operational sharpness with strategic insight, build strong customer relationships and have a direct impact on customer retention, growth and product development.<br><br>Together with the Product &amp; Development team, you continuously work on achieving the best results for our customers. You operate at the intersection of AI, strategy and customer growth, with plenty of room for ownership and direct influence on the further growth of InSpace.<\/p>\n\t\t\t\t<h3>What You\u2019ll Do<\/h3><p><ul><li>You ensure that customers quickly realize value with NOVA and guide strategic onboarding processes from kick-off to success.<\/li><li>You are a strategic partner for customers and are responsible for customer growth, retention and long-term collaboration.<\/li><li>You identify opportunities, risks and churn signals and take proactive action.<\/li><li>You advise customers strategically on content, visibility and growth.<\/li><li>You work closely with tech and product teams to achieve customer goals.<\/li><li>You have a direct influence on the development of NOVA by translating customer insights into concrete product improvements together with the Product &amp; Development team.<\/li><li>You build lasting relationships and ensure a strong customer experience.<\/li><li>You contribute to optimizing and scaling Customer Success processes.<\/li><\/ul><\/p>\n\t\t\t\t<h3>Who You Are<\/h3><p><ul><li>You have at least 3-5 years of experience in Customer Success, account management or project management, preferably within SaaS, digital marketing or SEO.<\/li><li>You have completed a higher professional or university degree.<\/li><li>You have experience with customer growth, churn prevention and stakeholder management within complex customer projects.<\/li><li>You communicate effectively, switch easily between different stakeholders and know how to manage expectations clearly.<\/li><li>You think proactively, maintain overview and feel comfortable in a dynamic scale-up environment.<\/li><li>You get energy from building lasting customer relationships and improving processes.<\/li><li>You have an affinity with AI, digital growth and technology.<\/li><li>Experience with international customers, SEO or coaching colleagues is a plus.<\/li><li>You speak and write fluent 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