Team Lead Customer Success Management – Netherlands

At InSpace, we are building NOVA: the AI platform that turns search queries into scalable competitive advantage. With long-tail intelligence, GEO optimization, content, technical optimization and automation, NOVA helps companies become visible in traditional search engines as well as AI-driven environments.

We work with energy, ownership and a boundary-pushing mindset on solutions that matter. Tech is in our DNA: we challenge the status quo and solve complex AI, content and growth challenges together. This is how we help companies become visible faster and grow sustainably in a world where search, AI and automation converge.

Team Lead Customer Success Management Netherlands

You’ll lead our Dutch CSM team. You’ll help team members develop and ensure customers achieve measurable results with NOVA. Your focus will be on customer retention, customer satisfaction, commercial growth and efficient ways of working.
You’ll set direction, establish clear expectations and turn objectives into concrete actions. You’ll coach your team, discuss results and take action when commitments, quality or performance fall short. You combine commercial insight with structure and know how to guide people through change.

You’ll report to the COO and work closely with Sales, Operations, our international CSM teams and Product & Development. Together, you’ll build a Customer Success organization ready for InSpace’s next stage of growth.

• Lead and develop your team: You’ll coach the Dutch CSM team, discuss progress and help team members grow in their roles.
• Drive results: You’ll translate objectives into clear team and individual commitments. You’ll monitor KPIs such as onboarding time, customer retention, customer satisfaction and commercial growth.
• Strengthen ownership: You’ll set clear expectations, provide focused feedback and hold team members accountable for commitments, behavior and results.
• Grow customer relationships: You’ll help the team proactively identify and realize opportunities for renewals, upselling and expansion, guided by customer needs.
• Maintain quality and manage capacity: You’ll oversee workload distribution and ensure customers receive timely, professional and proactive support.
• Resolve escalations: You’ll take the lead on complex customer issues, carefully balancing customer needs, commercial agreements and feasibility.
• Strengthen collaboration: You’ll ensure smooth handovers from Sales and work with Operations and Product & Development to turn customer feedback into concrete improvements.

• You have at least 5 years of relevant experience in commercial Customer Success Management, Account Management or a similar role, with responsibility for customer retention and growth within existing accounts.
• You have proven experience leading, coaching and developing team members.
• You’re competitive, ambitious and driven to achieve results. You don’t settle for “good enough” and continuously look for ways to improve performance.
• You combine commercial insight with a focus on customer outcomes. You understand how customer satisfaction, retention and revenue growth reinforce one another.
• You provide clear direction, make decisions and have the conversations needed to address performance or behavior.
• You take an analytical approach, using KPIs and customer insights to set priorities and drive improvements.
• You bring structure, maintain oversight and turn plans into action.
• You know how to motivate people and build a team where ownership and collaboration are part of everyday work.
• You feel at home in a growing scale-up where not everything is defined and you take initiative.
• You have an affinity for AI, technology and digital marketing. Experience with SaaS, SEO or GEO is a plus.
• You have a bachelor’s or master’s level of working and thinking and are fluent in Dutch and English.

• A salary aligned with your experience, complemented by a bonus structure that grows with your impact and results.
• A leadership role with plenty of freedom, responsibility and direct influence on the development and results of the Dutch CSM team.
• The opportunity to shape processes, ways of working and team development while contributing to InSpace’s international growth.
• An entrepreneurial working environment with short lines of communication and fast decision-making.
• Opportunities to develop professionally.
• 23 days of annual leave based on full-time employment and a commuting allowance.
• Regular team outings, events and celebrations organized by our party team.
• Working from our office at the High Tech Campus in Eindhoven.

€60.000 - €84.000   gross per year, including holiday allowance.

Do you want to help shape the future of AI-driven customer success and make a real impact within a fast-growing scale-up?

We’d love to meet you! Send us your CV and a short motivation.